Exchange & Returns

Return and Exchange Policy

We have a 14 - day return policy for US and Canadian orders. However, generally, shipping charges are non-refundable.

• Engraved art, shadow box, and custom items are made to order and cannot be returned or exchanged.
• For other international orders, we do not accept returns or exchanges.
• Discounted Items are final and cannot be returned.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please kindly notice that buyer is responsible for the item's return shipping costs.

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We do not accept returns or exchanges under the circumstances listed below.

For international orders for Europe, Australia, and New Zealand, we do not accept returns or exchanges.

Engraved art, shadow box, and personalized products/custom items are made to order and cannot be returned or exchanged.

Sale and promotion items are final and cannot be returned or exchanged.

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To start a return, you can contact us at hello@lumiologie.com. If your return is accepted, please send the item back to the address we provide. Items sent back to us without first requesting a return will not be accepted.

The refund (less the shipping costs) will be issued once we receive the returned item and verify that it is intact. Please shipping costs would not be returned. 

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Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

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Exchanges

The easiest and fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

If you have any questions, please contact us via hello@lumiologie.com. We are happy to assist.